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The Legal Stuff

The Youth One Stop Shop works from a youth development framework; this is inclusive of a strengths based approach and focuses on harm minimisation. All services and programmes reflect the principle that the welfare and interest of the young person are the first and paramount consideration.

The Youth One Stop Shop (YOSS) acknowledges the primacy of Te Tiriti o Waitangi as the founding document of Aotearoa New Zealand. YOSS is a tauiwi organisation committed to a journey of biculturalism.

YOSS adheres to the Code of Health and Disability Services Consumers' Rights. This provides clients with:

Right 1: The right to be treated with respect - this covers physical privacy
Right 2: The right to freedom from discrimination, coercion, harassment and exploitation
Right 3: The right to dignity and independence
Right 4: The right to services of an appropriate standard
Right 5: The right to effective communication
Right 6: The right to be fully informed
Right 7: The right to make an informed choice and give informed consent
Right 8: The right to support
Right 9: Rights in respect of teaching and research
Right 10: The right to complain

Please contact 0800 555 050 or visit www.hdc.org.nz for more information

We also run youth focus groups with our clients so that they can help us with service planning and review.

If you have any concerns or complaints:

YOSS is committed to providing quality client-focused services. Concerns andcomplaints are part of improving our planning and programmes.

If you are unhappy or concerned about the service you receive, or have a complaint, you can:

  1. Talk to the director
  2. Send a written complaint to:
    The Chairperson
    Youth One Stop Shop
    PO Box 575
    Palmerston North
  3. Email trissel@yoss.org.nz

All concerns/complaints will be addressed within two weeks.

We want you to tell us if you have a concern or complaints because this way we can work together to make our service and programmes better!

Service exclusions:

Our counselling, social work and youth work services have the following service exclusions: sexual abuse, intellectual disability, learning difficulties and severe mental health.

Clinical psychology has the following service exclusions: sexual abuse, violence and anger, intellectual disability, learning difficulties, conduct disorder and severe mental health.

All YOSS services are free for people aged between 10 and 24 (up to their 24th birthday) living in Palmerston North. 

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